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Privacy Policy:

What is this Privacy Policy for?

This Privacy Policy relates to your use of Allocate’s website and as well as any products and services that may be provided to you by us, from time to time. Please read it carefully, including the information about your statutory rights set out at the end of this Privacy Policy. We take your privacy seriously and wish to be as open and transparent as possible about how Allocate collects, processes and uses personal data and other data. By using our website and/or otherwise providing us with your personal data you agree that this Privacy Policy will apply to you.

Who are we?

References to “we” or “us” or “Allocate” mean Allocate Software Limited, company number 2814942, based at 1 Church Road, Richmond, Greater London, TW9 2QE or any of its group companies. Depending upon the circumstances, either we or another member of our group of companies will be acting as “data processor” or more rarely “data controller” of your personal data. You can contact us with regard to any matter contained within this Privacy Policy by writing to us at the address above, marked “Attn: Legal”. Alternatively, you can write to us at the addresses of our other offices, set out at section 21 of this Privacy Policy, where more appropriate.

Personal Data

We collect, store and process personal data that you have provided to us or which we are able to automatically generate from other sources, such as Allocate software. We also use public sources of personal data such as professional registration lists and other publicly available information linked to individuals and their organisation (for example website and IP addresses and any connected social media accounts). We use personal data to enable Allocate (or its group companies, where applicable) to (i) check your identity and validate that you are entitled to use its products and services; (ii) provide our products and services to you; (iii) identify persons who have expressed an interest in our products and services, and (iv) tailor our communications to you.

We also collect, store and process data relating to your use of our products and services which we may then use for statistical, research, business and product development purposes.

The types of personal data we collect include personal details such as name, date of birth, telephone number, email and address and (depending upon the product or service we are providing) could include information about your employer, qualifications, professional registration, availability for work, work obtained and details of any transactions made via our products and services as well other information you provide to us and any contact that we have with you.

Use of cookies and web/analytics tools

We use various technologies, which may include “cookie” technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on this website. “Cookies” are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies, which are generally stored on a computer unless or until they are deleted or are set to expire. You can delete and block cookies if you wish. Find out how to delete cookies here:

We also use Google analytics tools to understand how our website is being used in order to improve user experience as well as Google AdWords tools to provide us with statistics relating to the use of our website and show you advertisements for our products and services which we think may be of interest to you as you browse other websites. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at and about ads settings at

Monitoring and Sharing of Personal Data

We do not ordinarily share personal data or disclose it to other organisations (other than our group companies), unless the nature of our products and/or services requires us to do that or we are required to do so by law. For example, use of our Allocate Me app requires the sharing of data with third party employer organisations. We also use the services of marketing companies to help us engage with and communicate with you (see Section 15).

Overseas transfers of Personal Data

Ordinarily we collect, process and store personal data in the UK or within the EEA (usually as part of our operations in Ireland). However, we reserve the right to do so (i) anywhere within the EEA (and, if legally permitted, to continue to do so following any withdrawal of the UK from the EU) and (ii)where personal data has been collected in any of the other countries in which we operate (see Section 21), to do so there.

Similarly, we reserve the right to collect, process and store personal data (i) in any country which has been assessed by the appropriate regulatory authority as providing necessary protection for the rights of data subjects in connection with the processing of their personal data, or (ii) in other countries where we have taken steps to ensure that the transfer of personal data is in line with the UK data protection requirements and will be protected and treated securely. Note that organisations outside of the EEA may be required to provide personal data to foreign authorities.

Retention of Personal Data

We will retain personal data for so long as it is needed for us to provide our products and services to you or to communicate with you as agreed by you. We will also retain personal data for so long as we consider it necessary for the purposes of complying with any of our legal or contractual obligations, including those relating to our statutory and regulatory obligations and our financial, business or tax affairs.

After termination of any service being provided to you we will (if you request us to, in writing) delete your personal data held by us, except for that which we consider is necessary to retain for business or regulatory purposes.

If you or we terminate any service, you agree that we will not be obliged to retain any or all of the personal data and we may delete it from our systems at any time.

Our legal basis for using Personal Data

We use personal data in order to provide you with products, services and information. In entering into any contract with us you have agreed that we may use your personal data to set up and provide the services requested, share your personal data, monitor your use of the services and to communicate with you with regard to such services and associated services.

We may also use personal data in order to comply with our legal obligations and/or where we have a legitimate business interest in doing so. We may also use personal data in other ways but only if you agree to this.

Marketing of Products and Services

We may wish to use personal data to provide you with information from time to time about products and services (including third party products and services) which we think may be of interest to you, where legally permitted or if you have agreed that we may do so. We engage marketing companies to help us do this and we use our and their tools to help us track your engagement with us and monitor our marketing campaigns.

Withdrawal of consent to process Personal Data

If you wish to withdraw your consent to our processing of your personal data, you may do so at any time by writing to us at the address set out in paragraph 2 and, where applicable, terminating your licence to use Allocate software. To withdraw from marketing communications, you may follow the “unsubscribe” process detailed within our communications to you, instead.

Use of non-personal data

We reserve the right to anonymise or pseudonymise all or any data so that it no longer constitutes personal data, in which case we shall be entitled to use and commercially exploit such data for any purpose including but not limited to statistical, research, business and product development purposes. Our rights to do this shall continue both during and after termination or expiry of any contract with you for any service.

How to make a complaint

We always work hard to treat our customers fairly and hope that you will not experience any reason to make a complaint about the way in which we have collected, stored or processed any of your personal data. However, if you do wish to make a complaint please write to us, in the first instance, at the address set out in paragraph 2 and we will endeavour to resolve the matter.

In the United Kingdom, you are also entitled to raise any privacy-related concerns with the independent authority set up to uphold information rights in the public interest, known as the Information Commissioner’s office. You can find details of how to do this at

Our other Allocate offices and contact details:


Head Office | Australia
Suite 2, Level 13
99 Mount Street
North Sydney NSW 2060
Tel: 1300 767837 within
Australia (+61 3 95344477)


Melbourne | Australia
Level 6
636 St Kilda Road
Melbourne VIC 3004
Tel: 1300 767837
within Australia (+61 3 95344477)


Dortmund | Germany
Ruhrallee 9
44139 Dortmund
Tel: +49 (231) 9525211


Göteborg | Sweden
Kungsgatan 32, 4tr 411 19 Göteborg
Tel: +46 (0)8 505 518 00


Skopje | Macedonia
Vasil Gjorgov 20 A
1000 Skopje
Republic of Macedonia
Tel: +389 2 3228 883
Fax: +34 91 793 21 00


Gif sur Yvette | France
4, route de la Noue,
91190 Gif sur Yvette
Tel: +33 (0)1 82 88 94 98


Madrid | Spain
Avda. de Europa 19 3ºA
Parque empresarial La Moraleja
28108  Madrid, Spain
Tel: +34 91 793 21 00


Stockholm | Sweden
Postal address: Box 30077,
104 25 Stockholm
Street address: Franzéngatan 3, 112 51


Keele | UK
Keele University & Science Business Park



In the UK, you are able to obtain information about your statutory rights as a data subject under the Data Protection Act 1998 from the Information Commissioner’s office at Your statutory rights will be affected by the coming into force of new legislation, known as the EU General Data Protection Regulation (GDPR) on 25 May 2018. The following is a summary of your rights as a data subject which will apply once the GDPR comes into force. Further detail can be obtained at

Right to be informed – You are entitled to be provided with information about certain matters relating to the processing of your data and for that information to be provided within certain timescales. Our Privacy Policy already provides you with much of this information.

Right of access – You have the right to obtain:

confirmation that your data is being processed;

access to your personal data

Right to rectification – You are entitled to have personal data rectified if it is inaccurate or incomplete.

Right to erasure – (sometimes referred to as ‘the right to be forgotten’). The broad principle underpinning this right is to enable you to request the deletion or removal of personal data whether there is no compelling reason for its continued processing.

Right to restrict processing – You are entitled to restrict the processing of personal data if:

You are contesting the accuracy of the personal data (until the accuracy has been verified)

You object to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests) whilst we consider whether Allocate’s legitimate grounds override your interests

the processing is unlawful but you have opposed erasure and requested restriction instead

If we no longer need the personal data but you require it to establish, exercise or defend a legal claim.

Right to data portability – You are able to obtain and reuse your personal data for your own purposes across different services by being allowed to move, copy or transfer personal data easily from one IT environment to another.

Right to object – You are entitled to object to:

processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

direct marketing (including profiling); and

processing for purposes of scientific/historical research and statistics.

Rights relating to automated decision-making and profiling– This right doesn’t apply to all circumstances but, where it does apply, it effectively provides you with safeguards against the risk that a potentially damaging decision is taken solely using or supported by automated means, without human intervention.


View our Acceptable Use Policy (“AUP”) here

The Allocate Software website (the ‘Website’) is available for your use conditional on your agreement with these terms and conditions. Your continued use of the Website signifies your agreement with these terms and conditions. We may amend these terms and conditions from time to time, and the revised version will be effective once reflected in the text of these terms and conditions and published on this web page. Please check this web page periodically to ensure you are aware of and complying with the current provisions.

  1. Use of the Website

1.1 If accessing any part of the Website you agree:

(a) not to use the Website in such a way that disrupts, interferes with or restricts the use of the Website by other third party users;

(b) to ensure that any materials uploaded, displayed or transmitted by you through the Website are not false, offensive, defamatory, threatening, obscene, unlawful and do not breach or infringe the rights of any person anywhere in the world;

(c) not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of the Website nor attempt to transmit to or via the Website any information that contains a virus, worm, trojan horse, or other harmful or disruptive component;

(d) not to change, modify, delete, interfere with or misuse data contained on the Website entered by or relating to any third party user of the Website.

1.2 You may not use the Website other than as expressly authorised within these terms and conditions or within the Website itself.

1.3 You may download, view and print pages from the Website for your own personal use or private business use (for example, for the purpose of evaluating our products). You may not use information from the Website for your own commercial gain and you may not incorporate material or any part of it in any work or publication of any kind.

1.4 You must not remove any trademarks, copyright and other proprietary notices contained in or appearing on any material you download or print from the Website.

1.5 Electronic links to the site are prohibited unless with the prior consent of Allocate Software. Please address requests for consent to

  1. Limitation of liability and Disclaimers

2.1 We use our reasonable endeavours to ensure that the information on the website is accurate and helpful. Any reliance on any information or other material contained on the website is, however, entirely at your own risk and we cannot accept responsibility for loss or damage, however caused, resulting from any such reliance.

2.2 All warranties, undertakings, conditions and terms, express or implied, whether by common law, statute, custom, trade usage, course of dealings or otherwise in respect of the website or products referred to or described on the website are hereby excluded to the fullest extent permitted by law.

2.3 We have no control over and therefore do not accept any responsibility for the contents of any information or material outside the website to which you may gain access from the website. Any link from the website to other websites does not represent any endorsement or recommendation by us for the content thereof and we are not responsible for any consequences arising from actions taken by you as a result of your obtaining access via the website.

2.4 Nothing in these terms and conditions excludes our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence or that of our employees.

2.5 We cannot guarantee that our website will always be available to you. We, or our business partners, may update or otherwise change the contents of the website at any time without notice to you.

2.6 You should satisfy yourself that you have appropriate protection against computer viruses whilst using the internet, and that your connection to our website is secure.

  1. Intellectual Property Rights

3.1 All intellectual property rights of every kind and goodwill in or relating to the contents of the Website belong to Allocate Software or affiliated companies or our suppliers.

3.2 The copyright in the Website belongs to Allocate Software and all rights are reserved.

  1. General

4.1 The terms of any other agreement in writing with Allocate Software or any of its subsidiary or affiliated companies, including any software licence or support agreement, shall, insofar as they conflict with these terms of use, prevail.

4.2 These terms and conditions shall be governed by and construed and interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the courts of England in respect of any disputes.

4.3 The headings in these terms and conditions shall not affect their interpretation.

4.4 If any provision of these terms and conditions are held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such provision shall to that extent be deemed not to form part of these terms and conditions but the remaining terms and conditions shall not be affected.

4.5 If you have any queries about these terms of use you should contact us by emailing


This webpage states that our website is usable and accessible to all users and details some of the aspects undertaken to ensure the best browser support. Our objective are to conform to the Guidelines for UK government websites, which support the W3C’s Web Content Accessibility Guidelines.

We have taken several measures to ensure compatibility which include:

Dynamic font size, allowing users to resize key content throughout the size via their browser.

Use of alternative text across all site images

Multiple video support (Flash & HTML5)

Compatible with browsers on Apple mobile devices


This website will support all modern web browsers and most backward compatible web browsers, such as Internet Explorer 7 & on wards. However this website is best viewed in more recent version of browsers, for example IE9 or Firefox.

Adobe Fash Player is required for video support in older browsers, however if you do not have Flash Player installed you will have the option to download all videos in Windows Media format (wmv). This file will then attempt to play within Window Media Player or an alternative player depending on your computer configuration.